Refund policy

Return & Refund Policy – Pehnawa

At Pehnawa, we strive to ensure you love every purchase. However, if something isn’t right, we’re here to help with a smooth and transparent return and refund process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • A return request must be raised within 7 days of delivery
  • The product must be unused, unworn, and unwashed
  • All original tags and packaging must be intact

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order outfits
  • Discounted or sale items (unless received in defective condition)
  • Innerwear or other hygiene-sensitive products

3. Return Process

To initiate a return:

  • Email us at [Insert Email]
  • Share your Order ID along with the reason for return
  • Our team will review your request and arrange a pickup (where applicable)

4. Refunds

  • Refunds are processed within 5–10 business days after the returned item passes our quality check
  • The amount will be credited to your original payment method

5. Exchange Policy

  • Exchanges are allowed only for size-related issues
  • All exchanges are subject to stock availability

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Report the issue within 48 hours of delivery
  • Share clear images of the product for verification
  • We will arrange a replacement or a full refund, as applicable